nadia4d Privacy Policy

This page describes what we collect when you use nadia4d and how we keep that data protected. When you download our Android app, log in via iOS Safari, or access nadia4d on any device, we gather information to verify your identity, process your payments, and deliver your account experience securely.

We at nadia4d understand that your personal data—your name, email, identity documents, and payment details—is sensitive. We encrypt it, store it separately from your gaming activity, and never sell it to third parties. This policy explains exactly what we collect, how long we keep it, who has access to it, and what rights you have.

If you have questions about your data or want to request a copy of what we hold about you, our support team can assist within standard business hours or via email anytime.

Data We Collect on nadia4d

Account Registration Data

When you create an account on nadia4d, we collect your email address, phone number, and a password of your choice. We use your email to send account notifications (login alerts, deposit confirmations, withdrawal status) and to help you recover your account if you forget your password. Your phone number is used for two-factor authentication (2FA) via SMS, which protects your account from unauthorized access.

We store your email and phone number in our user database, encrypted at rest using AES-256. We never share these with game operators, payment processors, or third parties without your explicit consent. You can update your email or phone number anytime from your account settings.

Identity and Know Your Customer (KYC) Data

Before you can deposit or withdraw on nadia4d, we require identity verification. We ask you to upload a clear photograph of a government-issued ID (national ID card, passport, or driver's license) and proof of residential address (utility bill, bank statement, or lease agreement). We also collect your full name, date of birth, and home address from these documents.

We use this data to comply with banking and gaming regulations, prevent fraud, and ensure you meet the legal age of majority in your jurisdiction. Our KYC documents are stored in a separate secure database, isolated from your gaming activity. Only our compliance team has access to KYC documents—game operators never see them. After you request account closure, we retain KYC records for up to seven years as required by financial regulations, then delete them.

Payment and Transaction Data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction information: the amount, payment method, timestamp, and confirmation reference from your bank or e-wallet. We store a tokenized version of your payment method—for example, we record that you used "mobile banking" on a specific date, but we do not store your full local payment account number or banking credentials.

Your payment method data is encrypted and stored separately from your personal profile. Payment processors (online payment, e-wallet, etc.) handle your authentication and fund transfer on their systems; we receive only a confirmation token once the transaction succeeds. We retain transaction records for up to seven years for tax and regulatory compliance, then archive them.

Device and Access Data

When you use nadia4d on your Android phone, iPhone, or desktop browser, we collect your IP address, device type (Android, iOS, Windows, macOS), browser name and version, and general location (country/city level, not street address). This data helps us detect unauthorized access attempts, block accounts accessed from prohibited jurisdictions, and optimize the platform for different devices.

We use cookies and local storage to keep you logged in on your phone and to remember your language preference. These do not track you across other websites—they only function within nadia4d. You can clear cookies and local storage from your device settings anytime, which will log you out of nadia4d on that device.

Gaming and Account Activity Data

We log your gaming activity: which games you play, your bets, results, winnings, and losses. This data helps us detect fraud (for example, unusual betting patterns or multiple accounts from the same device), resolve disputes, and optimize your experience. Your gaming history is encrypted and stored on our servers. Only you (via your account) and our compliance team (for fraud investigation) can access your gaming data.

We never share your gaming data with game developers, payment processors, or advertisers. We may use anonymized, aggregated data (for example, "on average, users in Jakarta deposit Rp X per month") for business analytics, but never individual gaming records.

We keep your personal data encrypted, segregated from your gaming activity, and accessible only to nadia4d staff on a need-to-know basis.

How We Use and Protect Your Data on nadia4d

Data Use and Purpose

We at nadia4d use your data for the following purposes: account creation and login; identity verification and KYC compliance; processing deposits and withdrawals; detecting and preventing fraud; responding to support inquiries; and complying with banking and gaming regulations. We do not use your data for marketing purposes unless you explicitly opt in. We do not sell your data to third parties, period.

If you have questions about a specific transaction or account activity, contact our support team via our FAQ pageWe respond within 2–3 business hours during standard hours (Monday–Friday, 08:00–17:00 WIB).

Data Storage and Encryption

All data on nadia4d is encrypted at rest using AES-256 and in transit using TLS 1.3. Your passwords are hashed using BCRYPT and cannot be decrypted—if you forget your password, we cannot retrieve it, only reset it. Our servers are located in data centers with physical security controls, surveillance, and access restrictions.

Our servers may be geographically located outside your jurisdiction (for example, in Singapore or Malaysia). This is standard for online platforms. Your data remains subject to this privacy policy and applicable gaming regulations regardless of server location. We do not transfer your data to jurisdictions with weaker data protection laws.

Third-Party Access and Processors

We use third-party services to process your data: payment gateways (DANA, e-wallet, etc.) handle your deposits and withdrawals; email providers send you notifications; and analytics tools help us improve nadia4d. We have data-processing agreements with all third-party vendors that require them to protect your data and use it only for the services we request.

We do not share your KYC documents, identity data, or personal information with game studios, game developers, or other external parties. Payment processors receive only transaction data needed to complete your deposit or withdrawal—they never access your gaming history or personal profile.

Your Rights and Data Requests

You have the right to request a copy of all personal data we hold about you. Email our support team with "Data Request" in the subject line, and we will provide your data in machine-readable format within 10 business days. You also have the right to request deletion of your account and associated data. We will close your account and delete active records within 5 business days; however, we retain backup and archival records for up to seven years as required by law, then permanently delete them.

If you believe we have processed your data incorrectly or violated this policy, you can file a complaint with our support team or contact our compliance officer via our legal notice pageWe investigate complaints within 5–10 business days and provide a written response.

Data Retention and Deletion

We retain your account and gaming data for as long as your account is active. Once you request account closure, we delete your active data (gaming history, balance, settings) within 5 business days. We retain KYC documents, deposit/withdrawal records, and transaction logs for up to seven years for tax, regulatory, and anti-fraud purposes. After seven years, these are permanently deleted. During holidays like Idul Fitri, Idul Adha, or Imlek, data deletion requests may take slightly longer due to reduced staff.

Cookies and Tracking

We use cookies and local storage on your device to keep you logged in between sessions and to store your language preference and account settings. These are essential for platform functionality and are not used for tracking or profiling. We do not use advertising cookies or third-party trackers. You can disable cookies in your browser or device settings; however, nadia4d will not function properly without them.

Mobile App and Platform-Specific Data

When you download the nadia4d Android app or access nadia4d via iOS Safari, your device operating system (Android or iOS) collects standard app usage data (install date, app version, crash reports). This data is processed by Google (Android) or Apple (iOS), not by nadia4d. We do not have access to your device's contacts, photos, location history, or other sensitive device data. The nadia4d app requests only internet access, which is necessary to communicate with our servers.

International Data Transfer

nadia4d operates globally and our servers may be located in different countries. When you use nadia4d from Jakarta, Surabaya, Bandung, or Medan, your data may be processed in data centers outside Indonesia. However, your data remains protected under this privacy policy and applicable laws. We do not transfer your data to jurisdictions with inadequate data protection standards.

Policy Updates and Contact

We may update this privacy policy periodically. Changes are announced via email and in-app notification at least 14 days in advance. Continued use of nadia4d after the notice period constitutes acceptance of the updated policy. If you have privacy questions or concerns, contact our support team through our FAQ page or email our data protection officer. We respond within 2–3 business days during standard hours.